Privacy Policy

We at TOPAY EXPRESS with Parent Company SG BAJRANG LOGISTICS PRIVATE Limited and our affiliates (hereinafter referred to as “TOPAY EXPRESS”, “we”, “us” or “our”) consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services and solutions (“Services”). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.

Please read this Privacy Policy carefully prior to accessing or availing our Services.

Definition
Registration Data: This includes basic Contact information such as name, gender, address, pin code, contact number, Aadhar authentication.
Freight / Rate Calculator: Is accessed only to calculate Rate of Shipment for Transportation From One Point to Another Point Within India.
LR BOOKING:
  • Consignee: The entity (individual/ firm) who is financially responsible (the buyer) for the receipt of a shipment from a Consignor.
  • Consignor: A person or firm (usually the seller) who avails the Services of Delhivery to deliver a consignment to a Consignee.
  • Data Subject: Any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, contact details, or location data.
ETA/TAT: The Tat of the shipment from pickup to delivery may vary on Number of points Location, weather condition, the tat shown is just approximate and may change depending on case to case.
Damage/Lost of Shipment: Shipments Booked under OWNER RISK will be considered as to gain a COF, and Topay Express shall not be responsible for Damage or lost, Where as Shipments booked Under Carrier Risk will be considered for claim up to 50% on lost and under damage shipments claim can be entertained if applicable under Packaging SOPs.
Changes to this Privacy Policy

We may update TOPAY EXPRESS ‘S Privacy Policy from time to time. The revised and most current version of the policy will be updated and posted on the website directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy is meant to help you understand the following:
1. What data do we collect?
2. When and how do we collect your data?
3. Why do we collect your data?
4. Why do we share your data and with whom?
5. How long do we keep your personal data?
6. How do we secure your personal data?
7. Children
8. What are your rights as a data subject?
Your Consent

By using our website, applications, or our Services, you consent to our Privacy Policy and the Cookie Policy. A link to both our policies will be provided in the footer of our website or application. You will also be asked to review and consent to our Privacy Policy and Cookie Policy when you create an account with us.

Contact Us

At TOPAY EXPRESS, we have a dedicated Privacy Officer to address any concerns or questions you might have about the use of your data or generally in relation to this Privacy Policy. You can always reach out to us at info@topayexpress.in with your grievances or questions. You can exercise your rights in accordance with the applicable data protection law.

Please note that info@topayexpress.in is solely for any concerns you might have in relation to this Privacy Policy or the use of your data by SG BAJRANG LOGISTICS PVT LTD. THIS IS NOT A CUSTOMER SUPPORT EMAIL and any queries in relation to Rate Calculator and LR Booking please contact Support@topayexpress.in.